FAQ
■ What kind of learning materials are these?
BetoTame offers digital learning materials that can be viewed for 6 months,priced at 30,000 VND per lesson.
Each lesson includes 4 conversation videos:
-Main Dialogue ① (Business / ~2 min)
-Main Dialogue ② (Casual / ~2 min)
-Mini Dialogue ① (Business / ~1 min)
-Mini Dialogue ② (Casual / ~1 min)
Total: 4 videos (~6 minutes)
All videos feature natural conversations between Japanese speakers, fully animated.The strongest feature is that you can learn real conversational flow and verb conjugations all at once.Available anytime on PC, tablet, or smartphone.
■ What level are the lessons designed for?
Primarily for N5 to N3 learners.
However, N2 and N1 learners can also benefit from
understanding natural Japanese conversation.
■ Can I view the videos on my smartphone?
Yes. You can watch all lessons on your smartphone without any issues.
A more mobile-optimized UI will be added in future updates.
■ Where can I find the lessons I purchased?
After purchase,
the content will appear automatically in:
My Page → Current Lessons
You can start watching right away.
■ Is there an expiration date for purchased videos?
Yes.
Purchased content can be viewed for
6 months from the date of purchase.
■ The video won't play. What should I do?
Please try the following:
-Check your internet connection (Wi-Fi recommended)
-Try another browser (Chrome / Safari)
-Restart your smartphone
-Clear your browser cache
If the issue persists:
📩 support@betotame.com
■ What payment methods are available?
-Credit Card (Stripe)
-Apple Pay（Stripe）
-Google Pay（Stripe）
■ Can I get a refund?
Because all materials are digital products,
refunds cannot be provided after purchase.
Exceptions where refunds may be considered:
-Payment errors
-Major technical issues preventing video playback
If any of the above apply, please contact us:
📩 support@betotame.com
■ Can I cancel my order?
No. Because this Service uses a one-time purchase model,
orders cannot be cancelled once the purchase is completed.。
■ Why do I need to enter my name, age,
and Japanese level?
These profile items are required for the following reasons:
-To display the right learning materials for you in My Page
-To save your learning data accurately
-To improve our content through proper analysis
-To provide tailored lesson recommendations based on your level
All personal information is securely managed in accordance with our Privacy Policy.
■ I did not receive the email
Please check your spam/junk folder.
Also, make sure you allow emails from the following domain:
@betotame.com
■ How can I check my purchase history?
You can check it anytime in:
My Page → Purchase History
You will see:
-Purchased materials
-Access expiration date (expiresAt)
■ How often is new content added?
New lessons and materials are added on an ongoing basis.
You will be notified by email when new content becomes available.
■ Can I save or share the videos?
No. Saving or sharing the learning videos is not allowed.
All videos are protected by Signed URLs for security.。
■ How can I update my account information?
You can freely edit your details in:
My Page → Profile
■ How can I contact support?
📩 support@betotame.com
We will reply within 3 business days.